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Risk Analyst

Job Category:Restaurant Support Center

Schedule:Full time

2001 Spring Rd.Oak Brook, Illinois 60523

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Job details

Job Description:

POSITION SUMMARY: 

The Risk Analyst supports Portillo’s Risk Management and insurance programs, by analyzing exposures, managing risk data, and supporting insurance renewals across all lines of coverage.  This role will collaborate cross-functionally with Portillo’s leaders, external brokers, and insurance carriers to gather underwriting information, monitor key risk indicators, and enhance enterprise-wide risk visibility. The Risk Analyst maintains accurate documentation to ensure compliance with internal policies and regulatory requirements and assists with risk transfer and mitigation efforts, including contract review support, certificate of insurance (COI) management, and participation in site inspections.

This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday. You must live in Illinois or within a reasonable distance to Oak Brook, Illinois.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family:  Work together to make everyone feel at home, and we step up when someone needs help

• Serve as day-to-day resource for insurance-related questions by partnering with internal teams, insurance brokers, and carriers
• Promote awareness of Portillo’s Risk Management programs and reinforce a shared commitment to safety and compliance
• Recognize team contributions and share wins to support a culture of accountability, safety, risk awareness, and continuous improvement
• Communicate clearly and thoughtfully by listening, sharing information with purpose, and being open to diverse perspectives
• Build strong relationships by establishing trust, sharing ideas, and collaborating to accomplish team goals

Greatness:  We’re obsessed with being the best and work hard to continuously improve

• Collect, maintain, and analyze exposure, incident, and claim data to support insurance renewals, trend analysis, and loss mitigation strategies
• Prepare, review, and analyze risk management reporting, including invoicing, incident trends, claim frequency and severity, and key cost drivers
• Maintain accurate and up-to-date risk management documentation to support compliance with internal policies and regulatory requirements
• Manage tracking tools, dashboards, and reporting mechanisms to measure program effectiveness and progress
• Stay current on industry trends, best practices, and changes in insurance laws and regulations relevant to the restaurant industry
• Support effective risk transfer and mitigation strategies by reviewing contract insurance requirements and confirming alignment with Portillo’s insurance programs

Energy:  We move with urgency and passion, while maintaining attention to detail

• Support insurance renewal processes by gathering underwriting information, participating in renewal strategy discussions, and coordinating with brokers and insurers
• Conduct restaurant site inspections, document findings, track corrective actions, and report completion status
• Support the development of loss control and loss reduction initiatives aimed at reducing the frequency and severity of incidents across the organization
• Maintain and support Risk Management technology systems, including providing system administrator support as needed

Fun: We entertain our guests, we connect authentically, and we make each other smile

• Support change initiatives by helping implement new processes, documenting standard operating procedures, and communicating updates that align with Portillo’s vision and values
• Create accountability by holding self and others responsible for performance, follow-through, and adherence to Portillo’s standards
• Other duties as assigned

ORGANIZATION RELATIONSHIPS

This position reports to the Senior Manager of Enterprise Risk and partners with leaders across the organization, as well as insurance brokers and carriers, to support Portillo’s risk management programs and practices.

REQUIRED QUALIFICATIONS

Minimum Educational Level/Certifications

• Bachelor’s degree in Business Administration, Risk Management or a related field; or the equivalent combination of education and experience

Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities

• 3 – 7 years of relevant experience in Risk Management, insurance, or brokerage environments
• Working knowledge of commercial lines insurance programs and risk management/risk mitigation principles
• Strong analytical skills with the ability to evaluate data, identify trends, and surface meaningful insights
• Detail‑oriented with a high level of accuracy and follow-through
• Effective written and verbal communication skills, with the ability to engage stakeholders at the Manager and Director level
• Familiarity with regulatory compliance requirements impacting multi-unit operations, including safety, insurance, and risk reporting
• Experience partnering with insurance brokers, carriers, or third-party vendors to support risk management programs
• Comfortable working independently while collaborating cross-functionally in a fast-paced environment
• Demonstrated ability to build and maintain strong professional relationships across diverse teams
• Excellent project management, reporting, and presentation skills
• Passion for process improvement and continuous enhancement of tools and practices
• Demonstrated ability to challenge the status quo thoughtfully, and escalate risks or issues when appropriate
• Proficiency in Microsoft Office Suite Products, including Excel and PowerPoint

Travel Requirement

• Local travel within the Chicagoland area is expected.  Overnight travel is minimal and anticipated to be less than 10%

PREFERRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Experience supporting commercial insurance programs in a corporate or multi-unit organization
• Experience in supporting Environmental Health and Safety or business resiliency programs
• Experience reviewing contract insurance requirements and coverage provisions
• Experience working with Risk Management Information Systems (RMIS) and related reporting tools
• Advanced proficiency in Microsoft Office Suite Products, including Power BI, Power Automate, and Microsoft Forms
• Intellectual curiosity with the ability to think both strategically and tactically
• Bilingual in English and Spanish

Educational Level/Certifications

• Insurance or Risk Management designations/certificates/credentials are preferred (e.g., CRM, ARM, CPCU)

Work Experience and Qualification

• Experience supporting multi-unit operations, preferably within the restaurant, hospitality, or retail environments
• Experience supporting a multi-state employer, with familiarity in Illinois strongly preferred

Hot dog! The pay range for this role is $65,000 – $80,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.  

This position is also served with: 

• Participation in a discretionary bonus program based on company and individual performance, among other ingredients 

• A monthly technology reimbursement 

• Quarterly Portillo’s gift cards 

• A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match 

• Learn more about our benefits hereopens in a new tab 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.