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Chapter Leadership

* Click on the board member's name to view a brief bio

Biographies

Theresa Severson
President
Retail Properties of America, Inc.


RPAI is a publicly traded REIT that owns and operates high quality open-air shopping centers, including properties with a mixed-use component. In her role, Ms. Severson oversees the insurance placement and risk management for both the operations and corporate exposures, claims management and Business Continuity Plan.  In addition, she has led the formation of and management of several captive insurance companies. 

Ms. Severson has been with RPAI since 2008.  Prior to joining RPAI, Mrs. Severson worked as an Insurance broker handling real estate owners and developer’s insurance programs.

Mrs. Severson received her B.S. in Economics from Illinois State University and is a certified Management Liability Insurance Specialist.

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Carnell R. Jones
Vice President
Interpark Holdings, LLC


Carnell R. Jones is the Risk Programs Manager with Interpark Holdings, LLC, a Parking and Real Estate company headquartered in Chicago with 900 employees, 110 parking real estate assets valued at $1B and over 25 million square feet of property under management.

Currently, Carnell is responsible for development and maintenance of Risk Management and Safety policies, employee safety training, and management of liability insurance matters. Prior to this role, Carnell has functioned as an Operations Manager for Interpark and oversaw a portfolio of 5 parking assets in Chicago. In addition to his current role with Interpark Holdings, LLC, Carnell is a Director on the board of the RIMS Chicago Chapter. Carnell holds a B.A. in Business Management with a Minor in Economics from Morehouse College.

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Gail Bartholomew
Secretary
Nouryon USA, LLC


Gail Bartholomew is the Global Insurance and Claims Manager for Nouryon USA, LLC, in Chicago, IL, responsible for risk management of Nouryon’s US and Canadian operations. Gail also shares responsibility for management of Nouryon’s global insurance programs, and is involved in due diligence, contract review and M&A activities.

Nouryon, a leading manufacturer of specialty chemicals, was spun off from AkzoNobel in 2018. While not a household name, there are very few homes in the US that don’t have a component of Nouryon somewhere within.

Gail began with AkzoNobel as Senior Risk Management Coordinator in 2001, and in 2005 left to accept the role of Underwriting Director with CNA where she managed a property and casualty portfolio of architect and engineering clients, ranging in size from small business to large accounts. In 2008 she returned to AkzoNobel as Risk Manager and went with Nouryon at the separation from AkzoNobel in 2018.

In addition to the RIMS-Certified Risk Management Professional (RIMS-CRMP) designation, Gail has the CRM, CIC, CISR, and CPRM designations from the National Alliance for Insurance Education and Research.

Gail and her husband Jim Bartholomew have a blended family of five children, their spouses, two granddaughters, and a wide range of dogs across the households.

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Seung Yoo
Treasurer
Takeda Pharmaceuticals USA


Seung Yoo has 10+ years of experience in the insurance industry with past roles as a broker and underwriter. Currently, is the Senior Manager of Insurance and Enterprise Risk Management for Takeda Pharmaceuticals U.S.A., Inc.

At Takeda, Seung is responsible for insurance and claims management for the US operations and has been the Global lead on Clinical Trial and Business Travel accident insurance. Seung also one of the lead members of a project team responsible for drafting Takeda’s Enterprise Risk Management policy.

Seung is a new board member of the Chicago Chapter of the Risk Management Society who would like to be more involved and contribute to the continued success of the insurance and risk management industry.

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Andy Adams
2019-2021 Board Member
The Kraft Heinz Company


Andy is a Senior Manager in the Corporate Risk Management Department at Kraft Heinz. Andy is responsible for the insurance and risk management of Kraft Heinz’ global operations.

Andy graduated from the Terry College of Business at the University of Georgia and obtained a dual Masters in Business Administration in Risk Management and Finance from Georgia State University’s J. Mack Robinson College of Business in Atlanta, GA. He began his career with Wachovia Insurance Services and worked in the Commercial Property and Casualty brokerage space for Wachovia/Wells Fargo Insurance for 10 years prior to moving to Chicago, IL to be the Risk Manager at Donnelley Financial Solutions.

Andy is highly trained in contract review, negotiations, and complex technology risks. Andy enjoys maintaining a diverse network of cross-functional professionals in various industries. His hobbies include rooting on the University of Georgia Bulldogs, captaining and managing a local adult soccer team, and playing golf.

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Robert Benvenuto
USI Insurance Services


Robert is the head of USI’s Risk & Insurance business across Illinois. He is responsible for team delivery of exceptional client solutions, talent development and market relationships.

USI is a leading insurance brokerage and consulting firm delivering highly customized risk management, property and casualty, employee benefits and retirement solutions. Robert’s team examines business risk and human capital issues leveraging USI ONE™, a proprietary platform integrating analytics, networked resources and strategic planning to deliver quantifiable solutions in financial impactful terms.

Robert has three decades of experience in the Risk & Insurance industry. Prior to joining USI in November 2019, he served in a variety of Leadership, Brokerage, Advisory and Sales roles at Marsh, Aon and Gallagher since 1989.

Robert holds a BS in Economics from the University of Rhode Island and advanced studies in International Business from Richmond University in London.

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Tamika Burgos-Puckett
Zoom Video Communications



Tamika Burgos-Puckett currently serves as the Head of Cyber Security Risk Management for Zoom Video Communications. Tamika possesses 15+ years in developing and leading risk management programs, and previously served as the City of Chicago's first Chief Risk Officer. Prior to that, she served as the Director of Enterprise Risk Management for the City of Atlanta/Hartsfield Jackson Atlanta International Airport. Tamika holds a BS in Criminal Justice from Georgia State University and a MS in Financial Management from University of Maryland-Global Campus. 

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Kelly Croll
Allstate

Kelly Croll has been a Senior Risk Management Consultant at Allstate for over six years.  As a Senior Risk Management Consultant, she oversees the agent error and omissions insurance program, property and other corporate insurance programs.  She also manages corporate claims, including those under the corporate auto and general liability policies.  In addition, she is primarily responsible for risk management contract review. 

She earned her bachelor’s degree at the University of Illinois in Linguistics and English/Rhetoric and her J.D. from DePaul University School of Law. Prior to working at Allstate, she litigated insurance coverage and complex litigation cases for over ten years.

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Grace is a Relationship Manager and Event Coordinator at Chicago Water & Fire Restoration. She has developed strong partnerships with numerous companies, property managers, insurance agencies, and plumbing contractors.

Grace has provided guidance for several industry-leading events hosted by Chicago Water & Fire Restoration including those that have been hosted more than 1,000 attendees. Grace brings her experience she gained while working for Nordstrom as buyer for Ralph Lauren, marketing for Harley Davidson, Empire Today LLC, and Airoom. Grace has also completed courses in OSHA's Hazardous Waste Operations and Emergency Response Courses. In addition, Grace is also certified in OSHA HAZWOPER training. In her spare time, Grace enjoys attending concerts, is a dog-lover, and volunteering her time to Misericordia Home for adults.

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Mike Lubben

Henry Crown & Company


Mike Lubben is the Director of Global Risk Management for Henry Crown and Company in Chicago.  Henry Crown and Company is one of the largest privately held companies in the United States.  It is a large multi-national conglomerate of real estate, manufacturing and managed leisure operations with over 16,000 employees.

Mike has over 30 years of experience in Risk Management with the majority of time leading Risk Management Departments for Fortune 500 or large privately held firms (such as Tempur-Sealy and Ryder Trucks).  He has been the President of several captive insurance companies and led the formation of others. 

He has been a faculty member for the National Alliance of Insurance Education (presenting at Certified Risk Manager courses nationally), a regular “visiting professor” for RIMS’ “Risk Manager in Residence” Program and has spoken at the annual Business Insurance conference, Captive Insurance Companies Association (CICA) and many other industry functions. 

Mike has a Master’s of Business Administration (MBA) in finance from St. Ambrose University (Davenport, IA) with an undergraduate degree from The University of Iowa (Iowa City, IA).  He has executive MBA diplomas from the Darden School of Business (University of VA; Charlottesville, VA) and the London Business School (London, England).  He holds the industry designations of Chartered Property Casualty Underwriter (CPCU), Certified Risk Manager (CRM) and Associate in Claims (AIC). 

Just recently, the team Mike leads was chosen as one of four finalists by Business Insurance as “Risk Management Team of the Year.”

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Jennifer M. Pack

Hyatt Hotels Corporation



Jennifer Pack is the Vice President of Risk Management at Hyatt Hotels Corporation. With more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continent, Hyatt strives to be the preferred choice for its guests, associates and owners. Jennifer has responsibilities for all aspects of Hyatt’s global insurance program, health, safety and security, workers compensation, and claims management functions. The Risk Management team includes 8 individuals in the U.S, with another 60+ individuals supporting the team worldwide, reporting to the SVP Finance, Treasurer, and Investor Relations. Jennifer partners with a global team to support crisis management, and Board level Enterprise Risk Management reporting functions. She manages an Arizona based Captive Insurance Company for Hyatt and is the president of this entity, Xenia Assurance Company. Jennifer has been with Hyatt for 13 years and in addition to having a role in the Risk Management Department, she has held roles Finance and Internal Audit. Prior to joining Hyatt in 2007, Jennifer was an external auditor with PricewaterhouseCoopers for 6 years. She primarily audited public insurance companies. Jennifer graduated from University of Wisconsin –Madison in 2000 with majors in Accounting, Human Resources and Management. She is a Certified Public Accountant (inactive) and has obtained her Associates in Risk Management (ARM). Married with 1 child, she works and resides in Chicago. 

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Katie is the Senior Risk Analyst at LaSalle Investment Management. An independent subsidiary of Jones Lang LaSalle Incorporated, one of the world’s largest real estate companies, LaSalle has a presence in every region of the world in which they invest. Gathering and maintaining global renewal data to facilitate insurance program renewals is the key function that Katie provides, while also assisting the US Asset Management group in contract reviews and other matters related to asset acquisitions and disposals.

Prior to working at LaSalle Investment Management, Katie was the Risk Management Analyst at Rotary International, a global network of 1.2 million neighbors, friends, leaders, and problem-solvers who see a world where people unit and take action to create lasting change. She worked with Rotarians, who are insured members, on coverages and policy placement for their captive and day to day operations. Additionally, she worked on the placement of a variety of additional insurance policies for the Secretariat and managed some of those claims.

Katie served as a Claims Representative for Sedgwick CMS handling liability claims for 2 national accounts. She attended the University of Illinois and is a graduate of Lewis University and is working on industry designations.

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Julie A. Bean, ARM, CRM
Chamberlain Group


Julie is currently the Head of Risk Management for Chamberlain Group, a wholly owned subsidiary of The Duchossois Group, a privately held, family-owned company with holdings in the consumer products and technology sectors.

Located in Oak Brook, IL, Julie has direct responsibility for all risk management functions across all the Duchossois operating companies, which employ over 6,000 people worldwide with facilities located in North America, Europe and Asia & the Pacific. In addition, Julie is responsible for the company’s Business Continuity Program.

Prior to joining Duchossois, Julie held the position of Manager, Risk Financing with The ServiceMaster Company.

Julie received her undergraduate in Marketing and English from North Central College in Naperville, IL and holds both the Associate in Risk Management professional designation as well as the Certified Risk Manager certification.

Julie has been actively involved in the local Chicago RIMS chapter throughout her career, most recently serving as the chapter President. She also sits on the RIMS Audit Committee.

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Steve Boss
Aon


Steve Boss has over 16 years of industry experience. Prior to joining Aon, Steve was employed as an independent adjuster by Crawford Global Technical Services and McLarens. Prior to that held commercial property consulting and commercial property restoration project management positions.

Steve’s responsibilities include the delivery of client specific, strategic and tactical, property claims support designed to track and improve processes while assisting in client loss control, the mitigation of losses and expediting of claim settlements. Employing post-loss activities dedicated to best meet all levels of client need, Steve is capable of providing appropriate advocacy, oversight and marketing support in an efficient and effective manner, while ensuring the highest level of service from carriers, third party administrators, vendors and related experts.

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Mary C. Friedl, ARM, AIT
Redbox Automated Retail LLC



Mary earned a Bachelor of Science degree in Business Administration, an Associate in Risk Management (ARM) designation, and an Associate in Information Technology (AIT) designation. She also holds a current Insurance License for all major lines of business, including Property, Casualty, Life, and Health. Mary has more than 30 years of experience in the insurance industry, with the first ten years of her career being in property and casualty claims management positions for carriers, TPAs, and a captive management company. The following years were in Account Management positions at RMIS companies and brokerages. Most recently, she was the Corporate Insurance Manager for Stericycle, a $3 billion global medical waste management company; the Division Manager of Insurance for Pace Suburban Bus Service, a division of the Illinois Regional Transit Authority; and is currently the Insurance and Claims Manager for Redbox Automated Retail LLC, a national movie rental company. Outside of work, Mary is a Board Director for the Chicago Chapter of RIMS who previously chaired the Chapter’s Programming Committee and now chairs the Finance and Funding Committee. She also regularly volunteers in her community and at her church.

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Shoba Rajanahally is the president of Inland Risk and Insurance Management Services, Inc., (IRIM). Shoba began her career at Inland as an independent Insurance Consultant in 1994 and subsequently joined the company in 1996 as a Senior Risk Analyst. She was promoted to President of IRIM in 2006 and currently oversees the risk management operations which provide consultation, insurance procurement, claims management and administrative services as required by the Inland entities. Shoba and her team have been responsible for managing diversified real estate assets in excess of $25 billion and servicing five REITs. Currently, her team manages the risks of a bank holding company, land and condo development companies, construction entities, property management companies, association captive, and tax-deferred property exchanges. Along with servicing the entities, Shoba in conjunction with the senior risk team members, identifies and evaluates the risk exposures, and actively markets the property/casualty, medical/dental benefits, worker’s compensation, directors and officers, fidelity, and E&O insurance.

Prior to joining Inland, Shoba was an Independent Consultant and worked on projects for AAR, Centel, and Sears Mortgage Corporation. Her career in real estate began in 1986 when she worked at Balcor as a risk management analyst. Shoba holds an Associate Risk Management designation (ARM) and is a licensed property/casualty and life/health producer. She obtained her Master of Business Administration degree from Loyola University of Chicago and Bachelor of Arts degree in Economics from the University of Chicago. Shoba is an active member and mentor of RIMS (Risk and Insurance Management Society, Inc.) and as a strong believer in the benefits of mentoring, she is also a member of the Women’s Initiative Network at Inland, a structured program that offers educational opportunities and career advice for employees. Shoba has been an active member of the Chubb Real Estate and Hospitality Advisory Board since its inception and AIG’s Client Advisory Board.

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RIMS Chicago Chapter
318 Half Day Road
Buffalo Grove, Illinois 60089
847.543.4842

Copyright  RIMS Chicago Chapter · 2020 · All rights reserved.


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